Refund Policy

 

At DROP, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or plans may change regarding salon services. Please review our refund policy below to understand how we handle returns, refunds, and exchanges for beauty products and gift vouchers.

  1. Beauty Products Refund Policy

Eligibility for Refunds or Exchanges

  • Timeframe: You can request a refund or exchange within 14 days of the purchase date.
  • Condition: To be eligible for a refund or exchange, the product must be unused, unopened, and in its original packaging. We reserve the right to deny a refund if the product shows signs of use.
  • Non-Refundable Items:
  • Opened or used beauty products
  • Items marked as final sale
  • Personal care items such as makeup, skincare, or haircare tools

Process for Returning Products

  • Contact Us: To initiate a return or exchange, please contact our customer service team at drop@dropkwt.com/22020858 and provide your order number and reason for return.
  • Inspection: Once your return is received, we will inspect the product to ensure it meets the return criteria. We will notify you of the approval or rejection of your refund.
  • Refund Approval: If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.
  1. Gift Vouchers Refund Policy

 Refunds on Gift Vouchers

  • Non-Refundable: Gift vouchers for salon services are non-refundable and non-transferable. Once purchased, they cannot be exchanged for cash or credited back to your account.
  • Valid Period: Vouchers are valid for 6 months from the date of purchase unless otherwise stated. After the expiration date, they cannot be used, and refunds will not be provided.
  1. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately at drop@dropkwt.com/22020858 within 24 hours of receiving the item. We will arrange for an exchange or provide a refund upon verification of the issue.

  1. Late or Missing Refunds

 If you haven’t received your refund after the stated processing time:

  • Check with your bank or credit card company as there may be delays in posting the refund.
  • If you’ve done this and still have not received your refund, please contact us at drop@dropkwt.com/22020858.
  1. Shipping Costs for Returns
  • Customer Responsibility: Customers are responsible for covering the shipping costs for returning beauty products, unless the return is due to an error on our part (such as shipping the wrong product) or a defective item.
  • Non-Refundable Shipping Fees: Shipping fees are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
  1. Changes to the Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to future purchases.

For further assistance, please contact us at drop@dropkwt.com or 22020858.